Returns and Exchanges

Policy on Returns and Exchanges

1Pack all the items in the original packing. Items bought as sets must be returned in sets.
2Fill in the return request form attached to the order.
 
    
3We will Request a pickup  by one of our shipping companies to pickup the return from your side (make sure to take the AWB from them).
4After you have sent the shipment, please inform us of that by sending an email to sales@mnbetak.com.

Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items without defining the reason within 14 (fourteen) calendar days from the moment of receiving those items. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.

Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify us of any discovered defects and demand to rectify them within 14 (fourteen) calendar days from the moment of the receiving the Items. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to us, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the Items, you must submit the copy of proof of purchase and fill in the return request form.